Comments on: Cuisinart DCC2000 CoffeeonDemand 12cup Programmable Coffeemaker

By: J. Mays

J. Mays — Wed, 18 Nov 2009 01:05:46 +0000

Not happy
Rating:1 out of 5 stars
I used the Cuisinart Cofeemaker DCC-2000 once a day and after less than 10 months it just quit working. At first I thought it was outlet where it was plugged in but found that the coffeemaker was just dead. I e-mailed Cuisinart and got no response, so about a week later I called the 800 number and was told they would replace the coffeemaker with the same model, but, it was “backordered” and they could not give me a timeline as to when it would become available. When I asked if it could be months, she said “possibly.” While I was on hold with the customer service representative, I went to [...] and proceeded to shop for this exact same model (DCC-2000) and guess what, it was “in-stock” and available to be shipped in 1 business day. When I asked the customer service representative about my findings, she could not give me a straight answer that made any sense. So I guess I will just have to be patient and wait to see what happens.

I know this is not the most expensive coffeemaker but I do expect a better product when you fork over $[...].

By: John P. Wright

John P. Wright — Tue, 17 Nov 2009 13:46:18 +0000

Defective – even warranteed replacement didn’t last
Rating:1 out of 5 stars
Great coffee – agreed. However Cuisinart has blown it on this model. After just over 12 months of great coffee it died. Had to spend $10 to get them to ship a warranteed replacement. Well, just over 12 more months and guess what… died again. Ok, we use it daily, but $30 coffee pots have lasted us 5+ years. They would not replace it – apparently the original lasted on the shelf long enough that the 3 year warranty had expired and thus poof.

Try somebody besides Cuisinart for coffee makers – especially avoid this model at all costs.

By: Arturo Piza Malvido

Arturo Piza Malvido — Mon, 16 Nov 2009 15:02:09 +0000

Beautiful machine… while it works
Rating:1 out of 5 stars
Mine last a year and a half. Now is completely dead. Since I’m out of the States and without a warranty the unit is now a piece of nice silver junk. I have read in other forums that this model is buggy. Will not buy anything from Cuisinart again, ever. Don’t buy this product. Stay away.

By: MjSher

MjSher — Mon, 16 Nov 2009 13:36:24 +0000

Terrible customer service
Rating:2 out of 5 stars
Bought this in April-quit working in September. I called customer service and they said it was under warranty and they would replace it and I would have a new one in 2 weeks. Sent me a label to return the broken unit. Now almost 2 months later I’m told it’s still backordered and they have no idea when I will recieve it. Asked for a full refund, and after talking to 3 service reps was told they would issue a refund if I sent them a copy of the receipt. Refund will take 3-5 WEEKS! I asked what would I get quicker, a new unit or the refund and of course they have no idea. Don’t buy this unless you’re willing to deal with horrible customer service. Upon reading other reviews of this item, it’s clearly a good idea but has a lot of problems. On top of that if and when it breaks good luck dealing with customer service.

By: Robert Ferioli

Robert Ferioli — Sun, 15 Nov 2009 21:04:33 +0000

Big time problems but I love the unit
Rating:2 out of 5 stars
We are on our 3rd unit in 2 years. Two of the units had electronic problems and 1 leaked all over the place. I love the idea but they MUST get better quality control. To Conair’s credit they have replaced all 3 units. The first 2 cost $10 each plus the return postage and the last one they sent it free of charge but I still had to pay for postage $12.

By: Wayne

Wayne — Sun, 15 Nov 2009 11:51:40 +0000

Great concept, only lasts for about a year
Rating:2 out of 5 stars
I have had three of these units. Each quit working after about a year. I see similar experiences in other reviews. If you are willing to pay $100 a year for a coffee pot or do the exchange game as described in other reviews, it is a good choice. Keep a spare coffee maker as it quits suddenly.

By: Mary C.

Mary C. — Sun, 15 Nov 2009 05:24:08 +0000

Don’t waste your money.
Rating:1 out of 5 stars
I have to admit I do not usually write reviews. However, I had such a bad experience I have to

share it….

I have always relied on reviews when purchasing items on Amazon. Now I feel it’s my turn.

I spent 100.00 on this over priced model! I didn’t purchase it from Amazon. But, I don’t think in

this case it really matters. I bought it from Lowes & ended up taking it back.

I had it less than a month & the brew button switch stopped working.

I called Cuisinart to get assistance. I have had problems a few times with coffeemakers in the past….

for example; the unit leaked on one. MR. Coffee sent me a replacement & shipped it free. Cuisinart wasn’t quite as

easy to work with. The lady was rude. She wanted me to pay shipping to send the one I had back.

Plus, pay to have another one shipped to me! Double shipping! I told her to forget it! I guess, since I took the time to alert her to the switch malfunctioning, after only a few weeks wasn’t important. I had the receipt so returning it was not the issue. I thought they might want to know the switch was bad. I took it back to the store

for a refund. I did not purchase a new one for two reasons. The way I was treated. Plus, I realized due to the design of the switch, it was likely it would happen again. The unit is designed cheep. It’s not real stainless steel. It’s plastic. Not at all what you would picture. Thinking it will be similar to commercially designed model. It looks like one. That’s about it. Also, to take coffee “to go” a large thermo cup will not fit under it. Don’t waste your money!

By: D. West

D. West — Sat, 14 Nov 2009 03:22:46 +0000

Returned – Defective
Rating:1 out of 5 stars
I used this brew station for 3-4 months before operation became intermittent. Selecting manual brew would fail to produce a light. After unplugging & pushing buttons for several minutes, the unit would usually come to life. Finally, after 6 months, the unit failed completely and had to be returned.

By: N. LEE-MACKO

N. LEE-MACKO — Fri, 13 Nov 2009 04:49:57 +0000

Has Life Span of 11 Months Only
Rating:1 out of 5 stars
This coffee maker as indicated by other customers has a major flaw.

After 10 months of use, it randomly shuts off on its own. After

a week of doing so, the coffee maker won’t turn on anymore.

Cuisinart has replace my first coffee maker, this is the second

one I have and did the same thing which led me to believe that

it is a design flaw.

By: E. Buchanan

E. Buchanan — Fri, 13 Nov 2009 04:27:40 +0000

Great coffee maker, overall
Rating:4 out of 5 stars
I’ve had problems with it leaking, and no I do not pour water into the maker in the dark, but the trick I found is pouring it very slowly while kneeling on a bar stool at the precise angle. Of course the only place for the coffee maker in my kitchen, is on a counter that is higher then average kitchen counters, and I can’t really see into the coffee maker without standing on my tippy toes. You have to get the water directly into the hole and if you miss, you have to realize it ASAP and empty the drip tray before that gets full, or grab a towel. But otherwise it works great and cleaning it is pretty simple. All the parts are removable, so I just take it apart wash each thing, put it back together and walah! magic clean coffee maker. Of course I forget to clean it until I realize the coffee no longer tastes like coffee.